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At Soni Jewellery, we are committed to delivering your fashion jewelry safely and efficiently. Please review our shipping policy below:

Processing Time

• Orders are processed within 1-3 business days (excluding weekends & holidays).
• Custom or personalized orders may take longer to process.
  

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• Please allow up to 48 hours for tracking updates to reflect.

Shipping Restrictions

• We currently do/do not ship internationally. (Customize as needed)
• We do not ship to P.O. Boxes or APO/FPO addresses.

Lost or Delayed Shipments

• If your package is lost or delayed beyond the estimated timeframe, please contact our support team at +91 78741 64590.
• We are not responsible for delays caused by customs, natural disasters, or carrier issues.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
• We will gladly offer a replacement or refund based on our return policy.

For any shipping-related questions, feel free to reach out to us at +91 78741 64590. Happy shopping!

Refund and Return Policy

At Soni Jewellery, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

Refund Policy

1. Refund Credits: Refunds will be credited to your website/app wallet only after we receive and review your return parcel.
2. Full Order Returns: Only full orders can be returned. Partial returns are not accepted.
3. Box Opening Video: A box opening video is required to process returns. This helps us verify the condition of the items received.

Return Shipping Charges

1. Damaged, Defective, or Incorrect Items: Soni Jewellery will cover return shipping costs for items that are damaged, defective, or incorrect.
2. Other Reasons: For returns due to any other reason, the customer is responsible for the return shipping charges.

Other Policies

1. Return Window: Returns must be initiated within 7 days of the delivery date. After this period, returns will not be accepted.
2. Condition of Returned Items: Items must be returned in their original condition, including all packaging, tags, and accessories.
3. Processing Time: Please allow 5-7 business days for the return to be processed and the refund to be credited to your website/app wallet after we receive and review the return parcel.